Refund policy

ZanVano – 30-Day Refund Policy (No Returns)

At ZanVano, we are committed to providing high-quality products and a smooth customer experience. Please read our policy carefully before making a purchase.

No Returns Policy

ZanVano does not accept returns under any circumstances. Once an item has been delivered, it cannot be sent back to us.

Instead of returns, we offer refunds for eligible cases only, as outlined below.

30-Day Refund Window

Customers may request a refund within 30 days of the delivery date. Any requests made after this period will not be considered.

Eligibility for Refunds

Refunds are only granted in the following situations:

  • The item arrived damaged or defective

  • The item received is incorrect (wrong product sent)

  • The item is significantly not as described

To be eligible:

  • You must contact us within the 30-day window

  • You must provide proof of purchase (order confirmation or receipt)

  • You must provide clear photo or video evidence supporting your claim

Non-Eligible Refund Requests

Refunds will not be issued for:

  • Change of mind after purchase

  • Incorrect sizing or personal preference

  • Minor variations in color or appearance due to screen differences

  • Issues caused by misuse, wear and tear, or improper handling

How to Request a Refund

To request a refund, please email us at zanvano@outlook.com with the following:

  • Your order number

  • A detailed explanation of the issue

  • Photo or video evidence (if applicable)

Our support team will review your request and respond within 2–3 business days.

Refund Process

If your refund is approved:

  • You will not be required to return the item

  • Your refund will be processed back to your original payment method

  • Please allow 5–10 business days for the refund to appear, depending on your payment provider

Late or Missing Refunds

If you have not received your refund:

  • Check your bank account again

  • Contact your payment provider, as processing times may vary

  • If you still need assistance, contact us at zanvano@outlook.com

Policy Agreement

By placing an order with ZanVano, you acknowledge and agree to this no returns, refund-only policy.

Policy Updates

ZanVano reserves the right to update or modify this policy at any time without prior notice.

If you have any questions, please contact us at zanvano@outlook.com. Our team is here to assist you.